Privacy Policy - Airotrack Technologies PVT LTD

Last updated: 28 October 2026

1. Who we are

Airotrack Technologies Pvt Ltd ("Airotrack", "we", "us" or "our") manufactures and supplies AIS-140 IRNSS/GPS vehicle tracking devices and provides vehicle tracking services. We are located at Building No. 2/407, Kommady P.O., Alappuzha, Kerala 688007, India.

This policy explains how we collect, use, share and protect personal data when you:

visit our website, https://airotrack.com/ (the "Website");
use the Airotrack VTS mobile app on Android or iOS (the "App"); or
have an Airotrack tracking device installed in a vehicle you own or operate (the "Device").

Together, these are our "Services". By using the Services, you agree to this policy.

2. Information we collect

a) Information you give us

Account details: your name, mobile number, email address, username and password (stored in encrypted form).
Vehicle details: registration number, vehicle type, chassis or engine number where required for AIS-140 registration, and the Device's IMEI or serial number.
Owner details: where required by the Motor Vehicles Department to activate a Device, the owner's name, address and identity document details.
Enquiries: information you send through our contact or dealership forms, by email or by phone.

b) Information collected by the Device

Location data: the vehicle's precise location (IRNSS/GNSS), collected continuously while the Device is powered, including when the vehicle is parked.
Vehicle data: speed, direction, distance travelled, ignition on/off, battery and power status, and data from connected accessories such as fuel sensors.
Diagnostic data: on devices with a CAN bus connection (such as AiroTrack-4G), information read from the vehicle's on-board systems.
Events and alerts: over-speeding, harsh braking or cornering, geo-fence entry and exit, tampering, and panic-button presses.
Device data: IMEI, SIM identifiers, firmware version and network signal information.

c) Information collected by the App

Device information: phone model, operating system version, app version, language and a device identifier used for notifications.
Push notification token: used to send you alerts.
Usage and crash data: how you use the App and error reports, to help us fix problems.
Your phone's location: only if you give permission, to show your position on the map next to your vehicles. You can turn this off at any time in your phone's settings.

d) Information collected by the Website

IP address, browser type, pages visited and the time of visit.
Cookies (see section 9).

3. How we use your information

To provide live tracking, trip history, reports, alerts and other App features.
To activate, register and support your Device, including with the Motor Vehicles Department.
To send AIS-140 data and emergency (panic) alerts as required by law.
To provide installation, repair and after-sales service.
To send service messages, such as alerts, renewal reminders and important updates.
To improve our products, and to fix problems and prevent misuse.
To meet legal and regulatory obligations, and to respond to lawful requests from authorities.

We do not sell your personal data, and we do not use vehicle location data for advertising.

We share personal data only when needed:

Government authorities: as required by the AIS-140 standard and Ministry of Road Transport and Highways rules, Devices send location and emergency alert data to the state's vehicle tracking backend and emergency response systems. We may also share data with the Motor Vehicles Department, police or other authorities when the law requires it.
Technology partners: companies that host our servers, run the tracking platform, send notifications or develop the App for us, under contracts that require them to protect your data.
Mobile network operators: to provide connectivity for the Device's embedded SIM.
Authorised dealers and installers: only the details needed to install or service your Device.
Business transfers: if our company is merged or sold, your data may transfer to the new owner under this policy.

5. Vehicles used by other people

If you install a Device in a vehicle that other people drive, such as employees, drivers or family members, you are responsible for telling them the vehicle is tracked and for any consent the law requires.

6. How long we keep data

Location and trip history: for as long as needed to provide the Services and meet AIS-140 and other legal requirements, after which it is deleted or anonymised.
Account details: for as long as your account is active, and for a limited period after you close it.
Records needed for legal, tax or regulatory reasons: for the period the law requires.

7. How we protect data

We use encrypted connections (HTTPS/TLS) between the App, Website and our servers, password protection and access controls. Only authorised staff can see your data. No system is completely secure, but we work to protect your data and will notify you and the authorities of a data breach as required by law.

8. Your rights and choices

Under the Digital Personal Data Protection Act, 2023, you can:

see the personal data we hold about you;
correct or update inaccurate data;
ask us to delete your data, except data we must keep by law (for example, AIS-140 records);
withdraw your consent, although this may stop the Services from working;
nominate someone to exercise your rights if you die or are unable to; and
complain to us, and then to the Data Protection Board of India.

App permissions: you can turn off location, notifications and other permissions at any time in your phone's settings.

Deleting your account: use our account deletion page, or email support@airotrack.com from your registered email address, and ask us to delete your App account and its data. We'll confirm deletion within 30 days.

Note: an AIS-140 Device may legally need to stay active while the vehicle holds a permit. Deleting your App account doesn't switch the Device off.

9. Cookies

The Website uses essential cookies to work properly. If we use analytics tools to understand how visitors use the Website, they may also set cookies. You can block or delete cookies in your browser settings.

10. Children

Our Services are not intended for anyone under 18, and we don't knowingly collect children's personal data. Where a school bus or other vehicle carrying children is tracked, the school or operator is responsible for giving any notices required.

11. Changes to this policy

We may update this policy from time to time. We'll post the new version on this page with a new "Last updated" date, and notify you in the App if the changes are significant.

12. Contact and grievance officer

For questions, requests or complaints about your data, contact our Grievance Officer:

Grievance Officer
Airotrack Technologies Pvt Ltd
Building No. 2/407, Kommady P.O.
Alappuzha, Kerala 688007
Email: support@airotrack.com
Phone: +91 97458 99921 / +91 94460 03547

We'll respond within 30 days.

Privacy Policy.